Privacy Policy

Last Updated: 02/09/2025

At Corgi, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us, whether online, in-store, or by contacting our team.

1. Information We Collect

We may collect the following types of personal data:

Contact details: name, email address, phone number, billing and delivery address.
Order details: items purchased, payment details, transaction history.
Account information: username and login details if you create an online account.
Preferences and communication history: emails, feedback, or survey responses.
Technical data: IP address, browser type, and how you use our website (via cookies — see our Cookie Policy).

2. How We Use Your Data

We use your information to:

Process and deliver your orders.
Provide customer support and respond to enquiries.
Improve our website, products, and services.
Send you updates, promotions, and newsletters (only if you have opted in).
Comply with legal and regulatory obligations.

3. Sharing Your Information

We never sell your data to third parties.
We may share data with trusted service providers (e.g. delivery companies, payment processors) to fulfil your orders.
We may share information when required by law or to protect our rights.

4. Data Security

We use secure systems and encryption to protect your data. Access is restricted to authorised staff only, and we regularly review our practices to ensure continued protection.

5. How Long We Keep Your Data

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your data, where legally possible.
Object to or restrict how we process your data.
Withdraw consent for marketing communications at any time.
File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are not being upheld.