Products

Are all our products made in the UK?
Yes, all of our products are proudly made in the UK. Every piece is crafted at our factory in Wales, where we combine traditional techniques with the finest materials to ensure exceptional quality and attention to detail.

Do you only sell socks?
No, while we’re best known for our socks, we also offer a wide range of luxury knitwear and accessories. Every piece is crafted in our Welsh factory with the same dedication to quality and detail.

Do you offer sock customisation? 
Yes, we offer a wide range of 54 colours in our handmade socks, along with personalisation options. This allows you to create something truly unique, whether for yourself or as a thoughtful gift.

Do you offer a bespoke knitwear service?
Yes, because each piece is made to order, we’re able to offer customisation at no extra cost, from measurements and colours to styling details such as buttons and necklines. For bespoke orders, one of our knitwear specialists will be in touch to guide you through the process.

What materials do you use?
We use only the finest natural fibres, including wool, cotton, cashmere and merino. Each material is carefully selected for its quality, comfort and durability, ensuring our socks, knitwear and accessories are made to last.

Sizing

What is my sock size?
You can easily measure your sock size at home using our simple guide. This will help you find the right fit for socks and other products. You can find this here.

What is my knitwear size?
Our knitwear is designed with a classic fit, so we recommend choosing your usual clothing size. If you prefer a looser fit, consider sizing up. You can find this here. As each piece is made to order, we’re able to offer customisation at no extra cost, from measurements and colours to styling details such as buttons and necklines. For bespoke orders, one of our knitwear specialists will be in touch to guide you through the process.

Orders & Delivery

How will my parcel be delivered?
All orders are carefully packed at our Welsh factory and sent from our warehouse using trusted delivery partners to ensure your items arrive safely. You’ll receive a confirmation email once your parcel has been dispatched, along with tracking details so you can follow its journey.

How long will my delivery take?
Delivery times vary depending on your location. For UK orders, parcels usually arrive within 3–5 working days. International delivery times will vary by destination, but tracking details are provided so you can follow your parcel’s progress. You can read more on this here.

Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary depending on the destination, and full tracking details are provided once your order has been dispatched. You can read more on this here.

My item has arrived faulty, what should I do?
Please contact our customer service team - sales@corgi-socks.com with a brief description of the fault and a accompanying photo so we can resolve your issue.

Returns, Refunds & Exchanges

How do I return an item for a refund?
Items must be returned unused, in perfect condition, and in their original packaging. Until we receive the return, you are responsible for its safe keeping and for ensuring it is adequately wrapped to avoid damage in transit. We do not accept liability for items damaged during return shipping.

When can I expect my refund?
All refunds will be processed within 7-14 days of receipt of returned goods.

How will the refund payment by processed?
Refunds are issued to the original payment method used at checkout. A returns charge will be deducted from your refund amount. If the item returned is a gift, then a credit note will be issued to the value of the product being returned. 

Can I exchange an item?
Exchanges are only possible for a different colour or size of the same style. If you would like a different style, please request a refund and place a new order. Please note, any additional postage charges paid at the time of purchase are non-refundable.

Can I return an item purchased in store?
We cannot accept returns for items purchased from retail outlets. Please return these directly to the retailer with proof of purchase.

Can I return and item given as a gift?
Yes, gift items can be returned as long as proof of purchase is provided. We’ll issue a gift voucher for the value of the item, less a £3 return charge. Please note that personalised items cannot be returned. 

If the item has a tag or label removed or missing, a £5 restocking fee will also be deducted.

Can I return a personalised product?
Personalised items cannot be returned or exchanged unless they are faulty. If there is an issue with your personalised product, please contact our customer service team at +44 (0)1985 211933 or sales@corgi-socks.com.

Import Taxes & Duties

Will I be charged customs duties or VAT if my order is shipped to the EU?
No — the price you see at checkout is the final price. All orders are shipped from our UK warehouse, and any applicable VAT and customs duties are already included. You won’t have to pay anything extra on delivery.

Factory Shop

Can I visit your factory shop?
Yes — our factory shop is open to visitors. You’ll find us at Corgi Hosiery Ltd, New Road, Ammanford, SA18 3DS. The shop is open Monday to Thursday from 9am–4pm, and Friday from 9am–12pm. We offer a wide range of products with exclusive discounts, and our friendly staff will be happy to help you find the perfect socks, knitwear or accessories.

Are items at your factory shop the same quality as online products?
Yes — all items sold in our factory shop are made to the same high standards as those available online. The shop often features past season collections, sample pieces, and exclusive discounts, but every product reflects the same craftsmanship and quality you would expect from our online range.